DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Child Care (DCC)
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $105,000 - $117,516 

Grade: 30

Closing Date: May 8, 2024

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!
The Division of Child Care (DCC) is responsible for the development, oversight, and implementation of the Child Care and Development Fund State Plan, and additional federal child care relief investments which require states to ensure equitable access to high quality child care, focused on child development and well-being. DCC is seeking an experienced and highly motivated individual to join our team as an Information Technology Administrator (Business Analysis Manager Senior). This position is responsible for providing leadership and guidance to the Division’s Systems/IT Administration.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
- Provide leadership to Business Analysis Managers, Program Administrators/Managers and work with external entities and 3rd party vendors to support DCC applications.
- Review performance and progress of projects and report on findings.
- Manage large, complex technical or business support or production teams.
- Supports DCC's key business processes and applications, recommending applicable business redesigns.
- Prepare and deliver informative presentations and project status reviews to process owners, customers and other stakeholders.
- Perform data analysis, reporting and business requirement gathering for complex projects.
- Develop and execute comprehensive system test plans, conditions, test scripts and test cases.

Knowledge in:
- Extensive working knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering/elicitation, testing practices, quality assurance, and software development.
- Application of program development practices and techniques, database and other file structures, hardware configuration, operating systems and equipment capabilities.
- Broad and deep understanding of all facets of management and leadership, as well as a vision for specific business program/function being managed.
- Good knowledge of Project Management principles, practices, processes and work products.
- Good understanding of the content, practices and techniques found in the Business Analyst Book of Knowledge (BABoK).
- Good working knowledge of organization's rules, regulations, policies, procedures, and associated federal regulations for programs administered in the DCC.
Skills in:
- Proficient analytical skills to evaluate information gathered from multiple sources, consolidate details and extract to functional requirements.
- Developing and executing comprehensive test plans for projects of various sizes and complexity.
- Advanced skills in interpreting and understanding program policies and procedures.
- Advanced skills to develop and write technical documentation.
- Organizational skills to prioritize projects/tasks and adapt to unplanned activities or changes in priorities.
- Interpersonal skills to communicate effectively with business users to identify and prioritize needs, articulate business impact, and evaluate alternative business solutions.
Ability to:
- Lead and supervise staff and teams, build relationships, gain consensus, and work collaboratively in teams across the organization.
- Interact with all levels of the organization and communicate with technical and non-technical partners.
- Complete feasibility reviews and impact analysis.
- Make appropriate recommendations for automated solutions to business needs.
- Present proposed/recommended solutions to various audiences orally and in writing.
- Assess operational needs to establish priorities.
- Prioritize and plan work activities; set goals and objectives.
- Analyze complex issues, interpret, evaluate and arrive at logical conclusions.

The ideal candidate for this position will have:
- Bachelor's degree and/or 8 years of related business analysis experience and 3 or more years of supervisor/management experience (or equivalent experience).
- PMI, BABOK, Scrum Master, and/or Lean Six Sigma certifications are a plus.
- Knowledge of Child Care Services Programs.
- Knowledge of AZCCATS and/or other state or private sector case management systems is a plus.

- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- ARS 41-1969 Each employee or contractor of the Department of Economic Security who is employed in an information technology position shall have a valid fingerprint clearance card issued pursuant to ARS 41-1758.07.
- Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Jeremy Einwalter at (480) 640-8919 or JEinwalter@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.